At Exclusively Managed, we don’t just manage properties — we build lasting relationships. We treat our tenants as valued customers, not just occupants. Our goal is to create a positive, stress-free renting experience where you feel comfortable, informed, and supported from start to finish.
We believe that great property management starts with great communication. You’ll have direct access to your dedicated manager, prompt responses to your enquiries, and a reliable point of contact when it matters most.
You’ll always know where things stand. We keep you updated, respond quickly, and ensure you're never left chasing answers.
Access everything in one place, from rent payments and lease documents to logging maintenance requests. Simple, fast, and available 24/7.
From routine maintenance to compliance checks, we stay ahead so you don’t have to. Our goal is to keep your home safe, functional, and hassle-free.
Moving In
Before you move in, we’ll complete a detailed entry condition report with photos to document the property’s condition. You’ll be given the opportunity to review and return the report, so expectations are clear from day one.
Maintenance Requests
We ask that all maintenance requests be submitted in writing through the portal. This ensures we have a clear record and can act quickly. Most non urgent issues are addressed within 7 days, and we’ll keep you informed every step of the way. For urgent or after hours issues, our emergency contacts are available in your welcome pack or general tenancy agreement.
Routine Inspection’s
Routine inspections are carried out every 3-4 months. These help us monitor the condition of the property and give you the opportunity to raise any issues. You’ll always receive notice in advance, and we respect your time and space during every visit.
Vacating
When it’s time to move on, we’ll guide you through the vacate process step-by-step. You’ll receive a checklist, bond cleaning guidance, and your final inspection will be based on the original entry condition report — ensuring a fair outcome.
Lease Renewals
We’ll contact you well in advance of your lease expiry to discuss renewal options. If both parties are happy, we’ll issue a new fixed term agreement. If you’re planning to vacate, we ask that you provide the required notice so we can coordinate advertising and inspections.
Need Help? Just Ask.
If you’re unsure about anything such as maintenance, rent, lease terms, or vacating, we’re here to help. Our team is local, experienced, and responsive.
At Exclusively Managed, we’re not a volume-based agency. We take pride in doing things properly, and that includes how we support our customers.