renting with exclusively managed

Your comfort is our priority

At Exclusively Managed, we don’t just manage properties, we build lasting relationships. We treat our tenants as valued customers, not just occupants. Our goal is to create a positive, stress-free renting experience where you feel comfortable, informed, and supported from start to finish.

We believe that great property management starts with great communication. You’ll have direct access to your dedicated manager, prompt responses to your enquiries, and a reliable point of contact when it matters most.

Clear, Direct Communication

You’ll always know where things stand. We keep you updated, respond quickly, and ensure you're never left chasing answers.

Easy-to-Use Tenant Portal

Access everything in one place, from rent payments and lease documents to logging maintenance requests. Simple, fast, and available 24/7.

Proactive Support That Works

From routine maintenance to compliance checks, we stay ahead so you don’t have to. Our goal is to keep your home safe, functional, and hassle-free.

important information

Signing Your Lease

A Residential Tenancy Agreement is a legally binding contract. Before signing, please ensure you have inspected the property, or if leasing sight unseen, are satisfied with the information provided.

The Property Owner and Property Manager are responsible for ensuring the property complies with the Residential Tenancies and Rooming Accommodation Act 2008, including that it is clean, fit to live in, in good repair and complies with Queensland’s prescribed Minimum Housing Standards at the commencement of the tenancy.

If you have any questions about the property’s condition, layout, fixtures, fittings or inclusions, please contact your Property Manager before signing.

By signing the tenancy agreement, you confirm that you have either inspected the property or elected to lease it without an inspection and are satisfied to proceed.

Moving In

Before you move in, you’ll receive an Entry Condition Report completed by our team, together with supporting photographs. Please review the report carefully, note any additional comments and return it within the required timeframe. This provides a clear record of the property’s condition at the commencement of your tenancy.

Maintenance Requests

Please submit all non-urgent maintenance requests through your PropertyMe Tenant Portal. This allows us to assess the issue promptly, coordinate with the property owner where required and keep you updated throughout the process.

Some repairs can be actioned immediately, while others may require owner approval, quotations, specialist trades or further investigation. We will keep you informed of the progress and next steps.

For emergency repairs or urgent after-hours maintenance, please refer to the emergency contact details provided in your Welcome Pack or General Tenancy Agreement.

Routine Inspections

Routine inspections are generally conducted every 3–4 months in accordance with Queensland legislation. These inspections allow us to monitor the property’s condition, identify any maintenance that may require attention and ensure the property continues to be well maintained.

You will receive the required notice before each inspection, and our inspections are carried out respectfully, efficiently and with minimal disruption to your tenancy.

Rent Payments & Arrears

Paying your rent on time is an important part of your tenancy agreement. If you experience difficulty making a payment, we encourage you to contact us as soon as possible. Early communication allows us to discuss your circumstances and work towards an appropriate solution where possible.

If rent falls into arrears, we are required to follow the processes set out under the Residential Tenancies and Rooming Accommodation Act 2008. This may include reminders, formal notices and, if necessary, further action in accordance with the legislation.

Our goal is to resolve arrears promptly, fairly and in line with our obligations to both tenants and property owners.

Vacating

When it’s time to end your tenancy, we’ll guide you through the vacate process and provide information to help you prepare the property for handover.

Your Exit Condition Report will be completed by comparing the property’s condition against the original Entry Condition Report, taking into account fair wear and tear in accordance with the Residential Tenancies and Rooming Accommodation Act 2008. Our aim is to ensure the end of your tenancy is managed fairly, consistently and transparently for both you and the property owner.

Lease Renewals

We’ll contact you well in advance of your lease expiry to discuss renewal options. If both parties are happy, we’ll issue a new fixed term agreement. If you’re planning to vacate, we ask that you provide the required notice so we can coordinate advertising and inspections.

Need Assistance?

If you have any questions about your tenancy, including your General Tenancy Agreement, moving in, maintenance, rent payments, arrears, routine inspections or vacating, please contact our team. We’re here to provide clear information, explain the process and help you understand your rights and responsibilities.

If you require independent tenancy information or advice, you can also contact the Residential Tenancies Authority (RTA) or refer to the information provided with your General Tenancy Agreement.

At Exclusively Managed, we believe clear communication is the foundation of a successful tenancy. We take the time to do things properly, keep you informed and ensure our processes are consistent, transparent and compliant with Queensland tenancy legislation.